Customer Care Management
PGDBA Program


Customer Care Management is a term that alludes to practices, systems, and innovations that organizations use to oversee and dissect client communications and information all through the client lifecycle, with the objective of enhancing business associations with clients, aiding client maintenance and driving.

  • Focus on Customer Relationship
  • Building Customer Relationship Management
  • An Insight into CRM and eCRM
  • CRM Process
  • CRM Implementation
  • Integration of CRM with ERP System
  • Call Center.

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E: 405/2015-CO/L | M: 406/2015-CO/L

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