Customer Care Management
EMBA Program

Overview

Executive MBA Course in Customer Care Management

EMBA course in customer care management is designed with the aim of developing the skills of students in this particular sector so that they become able to contribute to meet specific organizational goals and service standards. Executive MBA course in customer care management covers the fundamentals of management, business theory, leadership and communications along with company vision, constructive and active listening, time management and etc. The course makes the students able the students in adopting a consistent, professional style when speaking with customers along with developing skills in handling the inquiries of customers effectively. The other aspects of this course are the following:

  • The individuals working under the job profile of customer service manager need to help to build good customer relations and also have to arrange promotional events.
  • The individuals should also be responsible for recruiting staff and doing appraisals along with arranging staff meetings.
  • The individuals should be capable of sorting security issues and handling complaints and queries.

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E: 405/2015-CO/L | M: 406/2015-CO/L

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